“People want the sense you get why they are telling you the story, what it means to them, not so much that you know the details of the story," Bodie told me. ...Their data suggests that listeners' responses are emotionally attuned to what speakers are saying less than 5 percent of the time, making your dog look pretty good by comparison.” ListeningEmotionsWhy We Do What We Do Book:You're Not Listening: What You're Missing and Why It Matters Source: You're Not Listening: What You're Missing and Why It Matters
“My need to show what I can do is keeping me from finding out what other people can do and what we can do together.” RelationshipsListeningInsecurityTeamwork Author:Kate Murphy