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Kent Alan Robinson Books

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“Every posting, message, or email creates an impression, a public persona, from which other people make judgments. We make judgments about others, but how often do we turn that critical analysis on ourselves?”

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“You have the right to remain silent. Anything you say can and will be used against you in a court of law...Do you understand the rights I have just read to you? With these rights in mind, do you wish to speak to me?” Most Americans adults have heard the Miranda rights from countless television and movie crime drams. The first statement of the Miranda rights is a simple but powerful declarative sentence. “You have the right to remain silent.” Not speaking will not be held against you, but the suspect is told that any words spoken “can and will be used against you in a court of law.” U.S. law provides the opportunity for reflection and protection against self-incrimination with the last sentence asking, “Do you wish to speak to me?” Reflect and ask yourself, it is wise to post or send an email containing that information?”

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“An organization's proprietary, internal information is constrained only by an understanding that stake-holders will keep organizational matters within the organization.”

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“The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case.”

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“A car crash at seventy-five miles an hour results in glass and steel strewn about the roadway. Emergency workers attend to the injured drivers, passengers and bystanders, and remove the wreckage. An electronic communication wreck lacks the visual drama, but imparts damage just as real and just as permanent. A momentary lapse in judgment may prove catastrophic for the writer, their family, coworkers, and stakeholders.”

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“Emails, texts and social media promise the writer the power to be heard…In a society where relinquishing control is viewed as weakness, power is relinquished through every message sent without forethought to the potential consequences.”

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“Once a message has been sent electronically, the writer has ceded power not just to the recipient, but to whomever the recipient chooses to forward the information. To access electronic communication is to control it. The recipient, not the writer, has power over future dissemination of the writer’s words.”

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“People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values as much as profitability, especially in the face of competitive pressures.”

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“If you don't know the answer to a question, don't guess, don't speculate, don't hypothesize, don't make a joke it by email, tweet, conference call, or at a press conference...Somehow, eventually, the electronic communication surrounding a situation will be made public and clarify and clarify what actually transpired.”

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“In the Darwinian environment of business, one's most provocative words are naturally selected by competitors to be hurled back at them at the most inopportune moments. Do not arm your adversaries.”

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