On Great Service: A Framework for Action A source page for quotes linked to Leonard L. Berry. 0 quotes
“Excellence nourishes the soul.” SoulExcellence Book:On Great Service: A Framework for Action Source: On Great Service: A Framework for Action
“Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.” MindStatesOrganizationManagementEmployeeOwnersState Of MindExpectingEmpowered Author:Leonard L. Berry
“The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.” FirstsReasonDoneResearchFirst TimeCustomersRelatedExecutivesFormalDefectsPercentages Author:Leonard L. Berry
