“But [in bureaucracies], too, decision making takes place in a world full of unceratinties. Any actual system of information processing, planning and control will never be optimal but merely practical, applying rote responses to recurrent problems and employing a variety of contingency tactics to deal with unforeseen events.” WorldProblemDecisionDealsEventsInformationResponsePlanningPracticalsVarietyDecision MakingBureaucracyTacticsProcessingEmployingContingencyOptimalUnforeseenInformation Processing Book:A thousand years of nonlinear history Source: A thousand years of nonlinear history
