“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.” Inspirational QuotesBusinessCustomer Service Book:Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan Source: Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.” InspirationSuccessMotivationWorkBusiness Author:Marilyn Suttle
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” InspirationRelationshipsBusinessSelf ImprovementCustomer Service Author:Marilyn Suttle
“Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.” InspirationSuccessBusinessMotvational Author:Marilyn Suttle
“Look for the positive qualities in your client's negative behavior.” RelationshipsBusinessConsultingCusotmer Service Author:Marilyn Suttle
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” InspirationalSuccessBusinessSelf ImprovementCustomer Service Author:Marilyn Suttle
“Get in touch with your passion and put it to work at work.” InspirationalMotivationPassionBusiness Author:Marilyn Suttle
“Truth builds trust.” InspirationalRelationshipsBusinessHonestyCustomer Service Author:Marilyn Suttle