“Feelings have more to do with the story you tell yourself than the facts.”
Filter quotes by topic
Famous Marilyn Suttle Quotes
“When a customer is upset, remember that you're dealing with a person, not a problem.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Service heroes strive to exceed the customer's expectations.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Choose actions that show the customer that they matter.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Every interaction is a chance to strengthen the customer relationship.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty