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Martha Heller Biography

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“If you want to have an impact in your company, have a point of view that sometimes challenges the status quo but do the work required to make the point of view an informed one.”

Facts Humility Informed

Book:Be the Business: CIOs in the New Eras of IT

Source: Be the Business: CIOs in the New Eras of IT

“But here's the rub: looking across silos for opportunities to improve capabilities is one thing; creating a vision for how to seize those opportunities as another. Communicating that vision effectively is harder still. But the real work, the deepest work, is in the deciding to stick your neck out in the first place.”

Opportunities Silos Stick Your Neck Out

Book:Be the Business: CIOs in the New Eras of IT

Source: Be the Business: CIOs in the New Eras of IT

“The most important thing we are doing here is collapsing the silos," says Eash Sundaram, EVP of innovation and CIO of JetBlue. "When we think about a program, we don't think about IT and finance and commercial operations. We think about how the program improves our customer or employee experience.”

Big Picture Silos Customer Or Employee Experience

Book:Be the Business: CIOs in the New Eras of IT

Source: Be the Business: CIOs in the New Eras of IT

“The challenge of disparate systems, says Bunton, extends past technology and process. Disparate systems have a direct impact on the way employees think about their jobs. "If your legacy systems require users to break down processes into little pieces, you wind up with people who cannot think holistically about their problems," she says.”

Outdated Disparate

Book:Be the Business: CIOs in the New Eras of IT

Source: Be the Business: CIOs in the New Eras of IT

“In my previous book, The CIO Paradox, I called this phenomenon the "accountability vs. ownership" paradox, where CIOs are responsible for the outcomes of technology implementations but do not have the power to change the business process.”

Accountability Business Process

Book:Be the Business: CIOs in the New Eras of IT

Source: Be the Business: CIOs in the New Eras of IT