“Properly timed and well-constructed questions lead your freak away from emotion because they force them to the other side of their brain where they don’t freak, they think.” EmotionBrainFreakThinkQuestion Book:Managing Humans: Biting and Humorous Tales of a Software Engineering Manager Source: Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
“The key with a question offense is to move your freak from the emotional state to the rational one. I know I know and I know how good it feels when you’re stressed out to attack the source of that stress in what looks like a rational manner, but, um, you’re yelling, pointing your finger at me, and jumping up and down. Do you want me to react to the yelling or to the facts?” EmotionStressRationalFreakOffenseFact Book:Managing Humans: Biting and Humorous Tales of a Software Engineering Manager Source: Managing Humans: Biting and Humorous Tales of a Software Engineering Manager