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Michael Lopp Quotes

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Famous Michael Lopp Quotes

“The key with a question offense is to move your freak from the emotional state to the rational one. I know I know and I know how good it feels when you’re stressed out to attack the source of that stress in what looks like a rational manner, but, um, you’re yelling, pointing your finger at me, and jumping up and down. Do you want me to react to the yelling or to the facts?”

EmotionStressRationalFreakOffenseFact
Book:Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
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“The best move here is to simply listen and maintain eye contact. Your calmness is a primal attempt to telepathically reflect the insanity back to the freak so they’ll realize they’ve gone off the deep end. This can be rough because the freakout may be pointed directly at you, but even under attack, your job is the same: Listen. Nod. Repeat”

CalmInsanityFreakListenPrimalAttackNodFreakout
Book:Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
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