“If we deliver on time, but the product has defects, we have not delivered on time.”
“If we deliver on time, but the product has defects, we have not delivered on time.”
“If you don't know what the defect level is, how do you know when to get mad?”
“Quality management is needed because nothing is simple anymore, if indeed it ever was.”
“We must define quality as conformance to specifications if we are to manage it.”