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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Book by Rick Brinkman · 3 quotes · Attack, Control, Ground

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All Attack Control Ground Aggressive Ammunition Assertive Attention Battle Bully Calm Capable Care Character Confidence Courage Critical Defend Done Esteem Halt

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst Quotes

“Any attempt to attack, defend, or withdraw will work against you. Instead, you must restrain these reactive tendencies, find the courage to stand your ground, and then step forward in the face of this determined opposition.”

Courage Attack Stand Ground Defend Reactive Withdraw Step Forward

Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Source: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“Whenever you’re being verbally assaulted, attacked, and accused, your goal must be to command respect because Tanks simply don’t attack people they respect. Aggressive people require assertive responses. Your behavior must send a clear signal that you are strong and capable because anything less is an invitation for further attacks.”

Strong Capable Respect Aggressive Attack Assertive

Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Source: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“Interrupt the Attack. The best way to interrupt people, whether they are yelling or not, is to evenly say their name over and over again until you have their full attention—first name, last name, title, whatever name you use for them in the normal course of your relationship. In the case of attacking Tanks, it works best to say their name firmly, clearly, and repeatedly, until they stop attacking. Five or six repetitions should be enough to bring the most determined Tank to a halt. Although some Tanks may attempt to override your voice by raising the volume of theirs. Nevertheless, persevere, and continue to repeat their name until they come to a complete stop.”

Attention Halt Stop Attack Interrupt

Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Source: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst