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Quote by Rick Brinkman

“Interrupt the Attack. The best way to interrupt people, whether they are yelling or not, is to evenly say their name over and over again until you have their full attention—first name, last name, title, whatever name you use for them in the normal course of your relationship. In the case of attacking Tanks, it works best to say their name firmly, clearly, and repeatedly, until they stop attacking. Five or six repetitions should be enough to bring the most determined Tank to a halt. Although some Tanks may attempt to override your voice by raising the volume of theirs. Nevertheless, persevere, and continue to repeat their name until they come to a complete stop.”

Quote by Rick Brinkman

Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

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Rick Brinkman

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