“Whenever you’re being verbally assaulted, attacked, and accused, your goal must be to command respect because Tanks simply don’t attack people they respect. Aggressive people require assertive responses. Your behavior must send a clear signal that you are strong and capable because anything less is an invitation for further attacks.” StrongCapableRespectAggressiveAttackAssertive Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst Source: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst