“Any attempt to attack, defend, or withdraw will work against you. Instead, you must restrain these reactive tendencies, find the courage to stand your ground, and then step forward in the face of this determined opposition.” CourageAttackStandGroundDefendReactiveWithdrawStep Forward Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst Source: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst