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“Much as participatory design and placemaking was a reaction to the lack of citizen involvement in the planning process, the history of incremental city design was a reaction to the utopian master plan that dictated whole scale redevelopment in favor of an incremental approach that gradually affected the status quo. As a theory of policymaking, incrementalism was first introduced by Charles Lindblom in the 1950s.”

“A similar argument can be made about the form that the interface takes—with little pictures of folders and pages and trash cans. Those analogies are based in physical forms and so we associate the simplicity of the physical folder with that of the digital one. At best, we have faith in the interface that it is an accurate simplification of a more complex system behind it, and at worse, we don’t even recognize the complexity at all.”

“The paradox of impact is that while design shapes the world in profound ways, it is also being shaped by the world. Design as a process necessarily interfaces with many other systems to shape and redefine the world and our human experience within it. Designers and design in general is, however, uniquely situated to be critical mediators between the various entities, forces, and agendas that are constantly at work in developing the future that we collectively and individually want.”