“If you’re trying to predict human economic behavior—and you don’t include emotions in your equation—your predictions will probably be way off. Emotions factor heavily into the algorithms that produce our trade-off decisions.” PeopleEmotionsOrganizational Culture Book:Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage Source: Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage
“Many leaders underappreciate and underutilize simple expressions of gratitude as a reinforcing warm signal. saying ‘thanks’ doesn’t cost you money and requires hardly any time. But it does require that you pay attention.” PeopleAttentionEmotionsOrganizational Culture Book:Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage Source: Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage