“Lose your excuses: You don’t want to feel bad. You feel held hostage. It’s just a small thing. I can’t hold this person accountable. My high performers will pick up the slack. It’s always been this way. All are excuses to tolerate stuff you shouldn’t. All of them are costly.” TolerateExcusesPerformanceOrganizational Culture Book:Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage Source: Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage