“No matter the job or position you have, you have the power to create positive or negative experiences for your customers. Where do you lean?” MatterJobsPositionNegativeCustomersNegative Experiences Author:TJ Hoisington
“There is a difference between CAN'T and WON'T. 'Can't' can be the result of lacking physical ability, but 'won't' has more to do with attitude.” DifferencesAbilityResultsAttitudeLackingPhysical Ability Author:TJ Hoisington
“Courage is not the absence of fear. It is feeling the fear and doing it anyway.” FeelingsAbsenceFeel The Fear And Do It Anyway Book:If You Think You Can! for Teens Source: If You Think You Can! for Teens