“Mistakes are good provided you learn from them, and correct them promptly.” Mistake Author:Steven Fink
“Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics.” WorldHelpingSchoolTeachUniqueManagementCrisisManageAcademicDiverseMechanic Author:Steven Fink
“A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. Moderate stress yields the best, most optimum performance in a crisis.” MeanProblemStressCrisis Author:Steven Fink
“Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media to take the pulse of its constituents on a constant basis, and know how to communicate with them in a crisis, is breaching its fiduciary responsibilities to its stakeholders.” TermResponsibilityChangedCommunicationCrisisCommunicateSocial Media Author:Steven Fink
“Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when a crisis befalls them. Crises are, in a word, inevitable, and those macho companies that think, "it can't happen here," or if it does, "I can handle it," will suffer the hardest failures.” ThinkingSufferingStudyFailingCommunicationManagementCrisisInevitableMacho Author:Steven Fink
“So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or they speak what they wish was the truth.” BelieveTodayLyingPurposeSpeakI BelieveWishSinCrisisCommittedCommentMentality Author:Steven Fink
“In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get in the way of this, which is a subject I cover in my book: how to deal with obstructionist lawyers in a crisis.” BookActionMistakeCrisisForgivingLawyer Author:Steven Fink
“I don't play any role; I just play golf. I love the competition. For me, the pleasure begins on Thursday morning when a tournament starts. I come along and try to win. And that's what I enjoy.” TryingWinningEnjoyPleasureMorningCompetitionGolf Author:Laura Davies
“Long hair, short skirts, the girls like this image and try to make money with it. What they wear, how they behave, it's all part of the business. Television and advertising have changed a great many things. In the old days, we used to make our money on the course. Now your market value is decided elsewhere.” TryingLongValuesGirlChangedAdvertisingMaking MoneyBehaveGreat MenElsewhereLong Hair Author:Laura Davies