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Quote by Phil Crosby

“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.”

Quote by Phil Crosby

Author

Phil Crosby, born on June 18, 1926 in the United States, was an outstanding business leader. His contributions to the field of management, particularly his 'Zero Defects' philosophy, are highly regarded. Crosby held key positions in prominent companies such as General Electric and Hertz Corporation, and his management philosophy has influenced global corporate practices. more

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“People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.”

“Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.”

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“Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.”

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“Quality management is needed because nothing is simple anymore, if indeed it ever was.”

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“The cost of quality is the expense of doing things wrong.”

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“The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.”

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“We must define quality as conformance to specifications if we are to manage it.”

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“You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.”

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“The God content of the past no longer sustains the contemporary spirit. We sense that our only hope is to journey past those definitions of a God who is external, supernatural, and invasive, which previously defined our belief. We must discover whether or not the death of the God we worshiped yesterday is the same thing as the death of God.”

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