“You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour.” Quote by Keith Rabois
“Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.” PeopleRealMatterFacesAgreeDetailsDebateUsers Author:Keith Rabois
“The office environment that people live in and work in, dictates your culture and how people make decisions.” PeopleCultureDecisionEnvironmentOffice Author:Keith Rabois
“Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.” NeedsBelieveEffortCompanyExampleDon't Believe Author:Keith Rabois
“I don't believe ever in shared office spaces. Peter talks a little bit about this, every good startup is a cult. It's very hard to create a cult if you're sharing space with people.” PeopleIfsBelieveLittlesHardBitsSpaceOfficeLittle BitDon't BelieveVery GoodPeterCultOffice Space Author:Keith Rabois
“I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.” I CanWalksCompanyOffice Author:Keith Rabois
“Treat customer support as a product.” SupportProductsTreatsCustomersCustomer Support Author:Keith Rabois
“The agenda should be crafted by the employee who reports to the manager not the manager.” ShouldManagersReportsEmployeeAgendas Author:Keith Rabois
“Most startups are not just built for the person who is using them. When you do that, every now and then you get really lucky and... are representative of some huge class of people who all want the same thing you do... but very often that just turns into a side project that doesn't go anywhere.” PeopleWantPersonsTurnsSidesClassHugeLuckyProjectsBuiltNow And ThenRepresentativesGet Real Author:Emmett Shear
“Who you talk to is just as important as what questions you ask and what you pull away from it.” ImportantAsks Author:Emmett Shear