“I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.” Quote by Keith Rabois
“Treat customer support as a product.” SupportProductsTreatsCustomersCustomer Support Author:Keith Rabois
“The agenda should be crafted by the employee who reports to the manager not the manager.” ShouldManagersReportsEmployeeAgendas Author:Keith Rabois
“Most startups are not just built for the person who is using them. When you do that, every now and then you get really lucky and... are representative of some huge class of people who all want the same thing you do... but very often that just turns into a side project that doesn't go anywhere.” PeopleWantPersonsTurnsSidesClassHugeLuckyProjectsBuiltNow And ThenRepresentativesGet Real Author:Emmett Shear
“Who you talk to is just as important as what questions you ask and what you pull away from it.” ImportantAsks Author:Emmett Shear
“I wish I could tell you the recipe for figuring out who the target user is for your product and who your users should be, but... there isn't a recipe. It comes down to think really hard and use your judgement to figure out who you're really building this for.” ThinkingShouldHardUseWishFiguresBuildingProductsJudgementTargetUsersRecipes Author:Emmett Shear
“Who would you talk to? That is the first question for almost any startup that you need to answer. Who is my user and where am I going to find them?” NeedsFirstsAnswersUsers Author:Emmett Shear
“You have this idea that you think is awesome. You want to have that broadest group you possibly can. You don't want to just talk to 1 type of person and learn that, you want to get familiar with the space.” ThinkingWantPersonsIdeasSpaceGroupsTypeFamiliar Author:Emmett Shear
“Users think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.” ThinkingKnowsWantEffectsHorseFasterUsersCarriages Author:Emmett Shear
“The question is, once you have this idea, is this enough? Is it something people would actually switch just to have?” PeopleIdeasEnough Author:Emmett Shear