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Quote by Gerald Jampolsky

Work

Good-Bye to Guilt: Releasing Fear Through Forgiveness

This book explores the psychological and emotional benefits of forgiveness, offering strategies for individuals seeking to release the burden of guilt and fear in their lives. more

Author

Gerald Jampolsky
Gerald Jampolsky

Gerald Jampolsky is a renowned author, born in 1925. His works primarily revolve around personal growth, mental health, and spiritual development. Jampolsky's writings are beloved by readers, especially for his ideas on forgiveness and self-acceptance. more

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“Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.”