“The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.”
Quote by Thomas J. Watson
Author
Thomas J. Watson
Thomas J. Watson was an outstanding business figure and one of the founders of IBM. He was born on February 17, 1874, and died on June 19, 1956. Watson is renowned for his visionary leadership and for transforming a small computing manufacturer into one of the world's largest information technology companies. more
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