“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.”
Quote by Ken Blanchard
Author
Ken Blanchard
Ken Blanchard is a renowned author and management expert, known for his works in the fields of leadership and organizational development. His writings emphasize people-centered leadership styles and advocate for building trust and respect within organizations. Born on May 6, 1939, Blanchard's works have had a profound impact on global business and management practices. more
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