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Quote by W. Edwards Deming

“Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.”

Author

W. Edwards Deming

W. Edwards Deming was a renowned statistician and management consultant, best known for his contributions to quality management theory. He worked for the United States Navy during World War II and later promoted the concept of statistical process control (SPC). Deming's theories and methods had a profound impact on the manufacturing industries in Japan and other countries, widely regarded as a key factor in Japan's economic miracle. more

“Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.”

Needs Purpose Wish Loss Principles Design Products Research Customers Consumers Dissatisfied

Author:W. Edwards Deming

“It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.”

Important Term Activity Aim Method Defined Relate Better Life

Author:W. Edwards Deming

“A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.”

World Left Effects Competition Western Selfish Manage Destructive Components Western World

Author:W. Edwards Deming

“It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.”