Quotessence
Home / Quotes / Quote by Tom Krause

Quote by Tom Krause

“Culture change takes time, and NASA's culture is definitely improving. Based on its success, the change method is now being taken to each center agency-wide.”

Quote by Tom Krause

Author

Tom Krause
Tom Krause

Tom Krause, born on July 5, 1934, and passed away on December 6, 2013. His profession and category are unknown, and detailed information about his life and achievements is limited. more

You May Also Like

“Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.”

“Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City.”