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Retention Quotes

Browse 70 quotes about Retention.

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Retention Quotes

“Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.”

PeopleIfsWayMayFeelingsCausesEffortFiveMinutesBenefitsOrganizationProfitCustomersRelatedEmployeeFive MinutesPackagesRetention
Author:Jeffrey Pfeffer
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“Since chemical fertilizer burns out the soil organic matter, other farmers struggle with tilth, water retention, and basic soil nutrients. The soil gets harder and harder every year as the chemicals burn out the organic matter, which gives the soil its sponginess. One pound of organic matter holds four pounds of water. The best drought protection any farmer can acquire is more soil organic matter.”

GivingYearsMatterWaterStruggleFourLandHarderProtectionSoilAcquirePoundsChemicalsFarmersDroughtBurn OutNutrientsFertilizerRetention
Author:Joel Salatin
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“Thanks to the FedDev Ontario funding we were able to get a number of key initiatives underway to mitigate the potential negative economic impact of the Heinz closure. With this additional funding we will continue to be in high gear within the food processing sector to continue with business retention, expansion and attraction activities in the Windsor-Essex region.”

AbleNumbersEconomicKeysActivityNegativeImpactAttractionThanksRegionsInitiativeExpansionFundingGearsClosureProcessingRetentionOntarioWindsorEssex
Author:Sandra Pupatello
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“Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.”

KnowsHumansMadeReasonTermWorkHuman BeingsGroupsJudgmentOrganizationWorkersRateLengthRelativeSolePromotionSurveillanceFallibilityRetention
Author:Mary Barnett Gilson
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“We must life the level of understanding both at home and abroad of what the free enterprise system is, what it is not, and how it benefits the people who live under it. We must somehow get these elementary truths across, not only to the people of other lands but to millions here at home who do not understand it, if we are to generate a powerful demand and desire for its retention.”

PeopleIfsHomeDesireUnderstandingLevelsPowerfulMillionsLandDemandBenefitsEnterpriseFree EnterpriseRetention
Author:Philip D. Reed
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“When a man or a woman holds fast to youth, even if successfully, there is something of the pitiful and the tragic involved. It is the everlasting struggle of the soul to retain the joy of earth, whose fleeing distinguishes it from heaven, and whose retention is not accomplished without an inner knowledge of its futility.”

IfsMenSoulEarthJoyHeavenStruggleYouthInvolvedAccomplishedTragicEverlastingFutilityPitifulFleeingHold FastRetention
Author:Mary Eleanor Wilkins Freeman
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“Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.”

InspirationalSatisfactionCustomersLoyaltyLoyalCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceRetentionBest ServiceLoyal CustomersLoyalty In BusinessCustomer Support
Book:Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
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“I do not understand this squeamishness about the use of gas. We have definitely adopted the position at the Peace Conference of arguing in favour of the retention of gas as a permanent method of warfare. It is sheer affectation to lacerate a man with the poisonous fragment of a bursting shell and to boggle at making his eyes water by means of lachrymatory gas.”

MenMeanUseEyeWaterPositionMethodArguingPermanentHis EyesGasShellsWarfareSheerFavourAdoptedConferencesFragmentsPoisonousBurstingRetentionPoison GasChemical Warfare
Author:Winston Churchill
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“Every company's greatest assets are its customers, because without customers there is no company.”

InspirationalBusinessCompanyFocusSatisfactionCustomersLoyaltyAssetsLoyalStaffCustomer SatisfactionCustomer LoyaltyGreat BusinessInspirational Customer ServiceInspiring Customer ServiceGreat ServiceInspirational ServiceRetentionBest ServiceGreat Customer ServiceLoyal CustomersLoyalty In BusinessEmployee Inspirational
Book:How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age
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“Every one of the geezers who continues to play a leadership role has one quality of overriding importance: neotony. The dictionary definition is that neotony, a zoological term, involves "the retention of youthful qualities throughout old age." It is more than merely retaining a youthful appearance, although that is often part of it. Neotony is the retention of all those wonderful qualities that we associate with youth: curiosity, playfulness, eagerness, fearlessness, warmth, energy.”

PlayAgeEnergyTermQualityRolesWonderfulYouthImportanceCuriosityDefinitionsAppearanceOld AgeWarmthAssociatesDictionaryFearlessnessEagernessPlayfulnessRetainingRetentionLeadership Roles
Author:Warren G. Bennis
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“Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.”

InspirationalFacesCompanyTalkingSatisfactionEducationalCustomersLoyaltyAmazedFunny InspirationalFace To FaceCustomer ExperienceCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceGreat ServiceInspirational ServiceRetentionBest ServiceGreat Customer ServiceLoyal CustomersLoyalty In BusinessExperience In Business
Author:Ross Perot
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“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.”

LittlesImportantJobsSuccessBitsPartyBusinessLittle BitCommitmentAspectExperienceSatisfactionCustomersHostGuestsInvitedAmazonWell DoneMotivational BusinessRetailService CultureInspirational TeamCustomer ExperienceCustomer SatisfactionCustomer LoyaltyInnovation And BusinessInspirational Customer ServiceInspiring Customer ServiceGreat RelationshipInspirational ServiceRetentionBest ServiceBusiness InspirationGreat Customer ServiceLoyal CustomersConsumer CultureTeam Building InspirationLoyalty In BusinessEmployee InspirationalMotivate EmployeesInspiring Team BuildingGood Customer ServiceJob SatisfactionBusiness RelationshipExperience In BusinessCustomer SuccessYears Of ServiceCustomer Relationship
Author:Jeff Bezos
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“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

InspirationalWorkMoneyBusinessQualityCompanyFireEntrepreneurExcellenceConservativeSatisfactionEducationalCustomersSpendingBossInsightfulImperfectionSomewhere ElseChairmanEntrepreneurialWell DoneBusiness LeadersFiringCustomer ExperienceCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceRetentionBest ServiceInspiring BusinessBusiness InspirationService ExcellenceGreat Customer ServiceLoyal CustomersWalmartQuality WorkBoss DayQuality In BusinessLoyalty In BusinessBoss's DayEmployee InspirationalFunny Boss DayFire EscapesHappy Boss DayService BusinessNational Boss DayDaily BusinessSatisfaction In WorkFunny BossBusiness RelationshipExperience In BusinessYears Of ServiceCustomer Relationship
Author:Sam Walton
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“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

InspirationOpportunityBusinessHugeOughtExcitingEducationalExcitedCustomersComplainingLoyaltyManagersOwnersStatisticsComplaintsSmall BusinessBusiness LeadersMotivational BusinessRetailMotivational SalesSuccessful EntrepreneursCustomer ExperienceCustomer LoyaltyBusiness OwnersInspirational Customer ServiceInspiring Customer ServiceStarting A BusinessThose In NeedSmall Business OwnersBusiness OpportunityInspirational ServiceRetentionBest ServiceBusiness ManagementInspiring BusinessLife OpportunityBusiness InspirationGreat Customer ServiceLoyal CustomersBusiness MarketingGreatest SalesWhen Things Get ToughLoyalty In BusinessEmployee InspirationalChallenges In BusinessMotivate EmployeesService BusinessAlways ComplainingBusiness SalesRetail BusinessInspire And MotivateMotivational ManagementSmall Motivational
Author:Zig Ziglar
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“Dignity is as essential to human life as water, food, and oxygen. The stubborn retention of it, even in the face of extreme physical hardship, can hold a man's soul in his body long past the point at which the body should have surrendered it.”

MenShouldHumansLongSoulBodyPastFacesWaterEssentialsDignityShould HaveExtremesHuman LifeHardshipStubbornOxygenUnbrokenRetention
Book:Unbroken: A World War II Story of Survival, Resilience, and Redemption
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“In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.”

WorldInspirationalImportantRememberInternetSatisfactionEducationalCustomersMiceCompetitorsClicksCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceRetentionBest ServiceService ExcellenceLoyal CustomersCustomer SupportService BusinessSatisfaction In Work
Author:Douglas A. Warner III
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“The complaining customer represents a huge opportunity for more business.”

OpportunityBusinessHugeExcitingExcitedCustomersComplainingStatisticsComplaintsSmall BusinessBusiness LeadersMotivational BusinessRetailMotivational SalesSuccessful EntrepreneursCustomer ExperienceCustomer LoyaltyBusiness OwnersInspirational Customer ServiceInspiring Customer ServiceStarting A BusinessThose In NeedSmall Business OwnersBusiness OpportunityInspirational ServiceRetentionBest ServiceBest OpportunityBusiness ManagementInspiring BusinessLife OpportunityBusiness InspirationGreat Customer ServiceLoyal CustomersBusiness MarketingGreatest SalesLoyalty In BusinessEmployee InspirationalChallenges In BusinessMotivate EmployeesService BusinessAlways ComplainingBusiness SalesRetail BusinessInspire And MotivateMotivational ManagementSmall Motivational
Author:Zig Ziglar
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