“One of the most useful tasks of apology is to bring home to us how keenly, honestly, and painfully past generations pursued aims that now seem to us wrong and disgraceful. It behooves us to consider if future geenrations will similarly regard the aims we most defend today.”
Quote by John Kador
Author
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Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
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Source: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust