“Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.”
Quote by Debbie Allen
Author
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“Bring something new, something beautiful and something filled with light into the world.”
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Source: Pillar of Fire: America in the King Years 1963-65
