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Quote by Susan C. Young

“As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport—he sees that you like him, he likes that you like him, and he reciprocates by liking you back.”

Quote by Susan C. Young

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Susan C. Young

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“As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport—he sees that you like him, he likes that you like him, and he reciprocates by liking you back.”

“To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.”

“What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally.”

“One simple glance can convey to your recipient that you are . . . • Present • Interested • Paying attention • Being respectful • Listening • Confident • Engaged • Caring • Dedicated • Appreciative • Empathetic • Focused • Supportive • Trustworthy • Acknowledging • Excited This list barely scratches the surface; however, it opens the conversation about how vital your eye contact is for making positive first impressions.”

“Eye Contact Can Reveal if a Person is . . . • Shy or gregarious • Honest or deceitful • Confident or terrified • Interested or bored • Patient or irritated • Sincere or inauthentic • Organized or Unprepared • Attentive or distracted”

“There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . . • obsessive staring • mocking • too much intensity • inappropriate focus • averting eyes • obvious contempt • gawking, ogling • casting the "evil eye" • over-watching • intimidating • unwelcome looks • rolling the eyes”

“A genuine smile is your best fashion accessory and the most important thing you can wear.”

“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.”

“Your eyes are the windows to your soul” indeed. It is a cliché for a good reason—it is a timeless truth with universal application.”