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Quote by Oscar Auliq-Ice

“In fact, sometimes customers may ask for one thing without realizing that they really need another. It’s your job to anticipate their needs and provide for them.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“Customers do not feel extra grateful when you deliver more than you promised. They do, however, feel angry if you break a promise. It’s still better to under-promise and over-deliver so you can make sure you never break this important social contract.”

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Book:Happy Customers

Source: Happy Customers

“Customer service is not one-size-fits-all.”

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Book:Happy Customers

Source: Happy Customers

“Active listening also means you are mindful of your customer’s unique personality and current emotional state so you can tailor your response to fit the situation.”

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Book:Happy Customers

Source: Happy Customers

“Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers

“There will be times in your life when things simply have to be replaced because they are tired, broken, worn out, harmful, outdated, or irrelevant. Take an inventory of the things that no longer serve your best and highest good so you can replace them with things which do.”

“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”

Marketing Public Relations Customer Service Customer Relations

Book:Happy Customers

Source: Happy Customers