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Quote by Oscar Auliq-Ice

“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”

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“There will be times in your life when things simply have to be replaced because they are tired, broken, worn out, harmful, outdated, or irrelevant. Take an inventory of the things that no longer serve your best and highest good so you can replace them with things which do.”

“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”

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“Good customer service is a revenue generator.”

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“Good customer service gives customers a complete, cohesive experience that aligns with an organization’s purpose.”

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“Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.”

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“Happy customers become loyal customers.”

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“When customers feel like you value them — like they’re truly special to you — they’ll keep coming back.”

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“Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.”

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“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”

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