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Quote by Oscar Auliq-Ice

“Active listening also means you are mindful of your customer’s unique personality and current emotional state so you can tailor your response to fit the situation.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more.”

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“Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them.”

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“It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.”

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“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”

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“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”

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“There will be times in your life when things simply have to be replaced because they are tired, broken, worn out, harmful, outdated, or irrelevant. Take an inventory of the things that no longer serve your best and highest good so you can replace them with things which do.”

“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”

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“Good customer service is a revenue generator.”

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“Good customer service gives customers a complete, cohesive experience that aligns with an organization’s purpose.”

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“Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.”

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