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Quote by Gary A. Klein

“People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!”

Quote by Gary A. Klein

Author

Gary A. Klein
Gary A. Klein

Gary A. Klein is a renowned psychologist, born on February 5, 1944. His research focuses on decision-making and judgment, particularly on how to improve decision quality through situational awareness. more

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“It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that knowledge workers list assumptions for their conclusions and document all sources. These actions either directly interfere with forming insights or create an environment where insights and discoveries are treated with suspicion because they might lead to errors. They signal to knowledge workers that their job is not to make mistakes. Even if they don't make discoveries, no one can blame them as long as they don't make mistakes.”

“The ability to help others gain insights seems very important to me, and I think one of the most effective, but most difficult, ways is to listen sympathetically when people seem to be saying stupid things or thinking in confused ways. Rather than write them off, we can try to diagnose what is wrong with their thinking - what flawed belief they might be holding. And then search for ways that enables them to discover the flawed belief for themselves.”

“I never had any intention nor interest in being an artist, but when I made work I realized that this was my language. What I had to say needed to be said in this way. I always loved taking photographs - but never considered myself a photographer. I have tremendous respect for photographers. I do use a camera and a photo as a basis for a lot of my work, but I use it as a means to attain an image to work from. The actual photography in my work is a monochromatic photograph. I'll photograph something and extract a color that will then be the background for a painting.”

“I think I'm better wired for television. I love variety as far as a project. I'm easily bored and the schedule of a television show, it just keeps you going. I love theater and I think doing a sitcom in front of a live audience is the closest you can get to theater, and it's really the best mix of like standup and theater, is really a sitcom. I started as a standup and I still continue to do that as well, so I think I'm just a TV guy and happy for it. I think my movie career is kind of like my social life, I'm picky and not in demand. So it perhaps is working out.”

“I think since I was in drama school, I wanted to direct in the theatre. When you are an actor, you just have to open your eyes and you start to learn a lot about how to survive on set and what's important and how to tell a story. Directing is really about putting yourself out there, to be slapped in a way. You know that in the kitchen, you're gonna get burned. It's very scary but very exciting as well. If you have something to say, you have nothing to lose and you probably learn from the experience.”

“Shamefully, Mexico isn't a country that provides opportunities equally and democratically to everyone. Although there is a myth as well about that, because if you have something to tell, you will find a way to do it. You might get frustrated doing it but hey, that's the country we live in. I want the chance to live and experience the country that I come from. I keep struggling and fighting against these very seductive offers that require that I live somewhere else. It is a shame that it has to be like that. But you are young. If you don't have a family then there's no excuse. Try, at least.”