“You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.”
Quote by Jeff Bezos
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Source: American Pastimes: The Very Best of Red Smith (The Library of America)
“My way of expression is full of complications and mystery because that's my perception of life.”
“I never reflect or convey that which I have not experienced myself.”
