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Quote by Jack Welch

Author

Jack Welch
Jack Welch

Jack Welch, born on November 19, 1935, is an accomplished author. His works span a variety of fields including business, management, and personal growth, and have been widely appreciated by readers. more

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“Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.”