“Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.”
Quote by Charlie Trotter
Author
Charlie Trotter
Charlie Trotter, a renowned American chef, was born on September 8, 1959, and passed away on November 5, 2013. Known for his innovative and exquisite culinary style, he was the founder of the Chicago Michelin-starred restaurant Charlie Trotter's. Trotter was highly respected in the culinary world, and his restaurant quickly became a must-visit destination for food enthusiasts around the globe. more
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Source: You Can Make It Happen: A Nine-Step Plan for Success