“Nothing happens in a business without a customer”
Quote by Mac Duke The Strategist
Author
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“If it has your logo on it, it's an ad, not a gift.”
Source: Creating Superfans: How To Turn Your Customers Into Lifelong Advocates
“The best guarantee to win management buy-in for innovation is a launching customer.”
Source: Investing in Hidden Monopolies: Why Customer Loyalty Creates Superior Moats and How You Can Profit
“Customers need to know that they are heard, and their opinions are respected and acknowledged.”
Source: 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure
“Feelings have more to do with the story you tell yourself than the facts.”
“When a customer is upset, remember that you're dealing with a person, not a problem.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Service heroes strive to exceed the customer's expectations.”
Source: Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
“Curiosity is the secret map to accessing and mining your customer’s imagination.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
“Be absorbed in what your customer is saying; be inspired by what your customer is meaning.”
Source: Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions