“When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).”
Quote by Ron Kaufman
Author
Ron Kaufman
Ron Kaufman is an internationally renowned author and speaker specializing in service and customer experience. His books 'UP! Your Service Can Be Exceptional' and 'UPLIFT! The Power of Positive Service' have gained widespread popularity worldwide. Kaufman's unique perspective and practical strategies help businesses and individuals enhance service levels, thereby increasing customer satisfaction and loyalty. more
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