“My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities. This mirror assumption makes it easier to speculate about why others act in the way they do, but sometimes the mirror assumption is wrong.”
Quote by Gary A. Klein
Author
Gary A. Klein
Gary A. Klein is a renowned psychologist, born on February 5, 1944. His research focuses on decision-making and judgment, particularly on how to improve decision quality through situational awareness. more
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