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Quote by Bill Smith

“Our guests have an insatiable curiosity for up close and personal worldwide adventures - whether one is taking a segment of the World Cruise or the entire voyage. Traveling to different countries aboard the luxurious floating resort that is Crystal Serenity is just one part of their experience. Our guests relish the opportunity to venture beyond the port cities to experience the destinations' culture, wildlife and unique treasures.”

Quote by Bill Smith

Author

Bill Smith (1929-1993) was a pioneering engineer at Motorola, best known as the father of Six Sigma, a revolutionary quality management methodology. In the 1980s, he developed this data-driven approach to reduce defects and process variation, transforming Motorola's production standards. His work laid the foundation for Six Sigma's global adoption, influencing industries from manufacturing to services. Smith's legacy endures as a cornerstone of modern quality improvement. more

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