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Quote by Daniel Goleman

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Ecological Intelligence: How Knowing the Hidden Impacts of What We Buy Can Change Everything

Ecological Intelligence delves into the environmental impact of everyday purchases, offering insights into how consumers can make more sustainable choices. The book examines the hidden costs of production and consumption, providing a comprehensive understanding of the ecological footprint of products and services. more

Author

Daniel Goleman
Daniel Goleman

Daniel Goleman is an American psychologist and author, renowned for his contributions to the field of emotional intelligence (EQ). His book 'Emotional Intelligence' became an international bestseller and propelled the importance of emotional intelligence in education, the workplace, and personal development. more

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“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”