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Quote by Marshall Field

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Marshall Field
Marshall Field

Marshall Field was an American businessman who founded Marshall Field & Company, one of the most prominent department stores in the United States. Born on August 18, 1834, and passing away on January 16, 1906, Field is celebrated for his entrepreneurial spirit and his role in revolutionizing the retail industry. more

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“To do the right thing, at the right time, in the right way; to do some things better than they were ever done before; to eliminate errors; to know both sides of the question; to be courteous; to be an example; to work for the love of work; to anticipate requirements; to develop resources; to recognize no impediments; to master circumstances; to act from reason rather than rule; to be satisfied with nothing short of perfection.”

KnowsWayReasonDoneSidesExampleMastersCircumstancesResourcesPerfectionErrorsSatisfiedRight ThingRequirementsRight WayBoth SidesRight TimeAnticipateImpedimentsCourteous
Author:Marshall Field
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“You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.”

PeopleIfsOpportunityForceDealsWiseCostSellsCustomersSatisfiedIgnorantInnocentCheatBeing WiseOpinionated
Author:Alexander Turney Stewart
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