Home / Quotes / Quote by Steven Fink

Quote by Steven Fink

“Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings.”

Quote by Steven Fink

Author

Steven Fink, born in 1952, is an American author known for his works that cover a variety of topics, including history, politics, and business. more

You May Also Like

“Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's fast and cheap. They build a plan once and keep using the same plan over and over with other clients.”

Giving Management Crisis Want U

Author:Steven Fink

“I often say that good crisis management is good decision-making under stress.”

Stress Management Crisis Good Decision

Author:Steven Fink

“Mistakes are good provided you learn from them, and correct them promptly.”

Author:Steven Fink

“Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics.”

World Helping School Teach Unique Management Crisis Manage Academic Diverse Mechanic

Author:Steven Fink

“A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. Moderate stress yields the best, most optimum performance in a crisis.”

Mean Problem Stress Crisis

Author:Steven Fink

“Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media to take the pulse of its constituents on a constant basis, and know how to communicate with them in a crisis, is breaching its fiduciary responsibilities to its stakeholders.”

Term Responsibility Changed Communication Crisis Communicate Social Media

Author:Steven Fink

“Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when a crisis befalls them. Crises are, in a word, inevitable, and those macho companies that think, "it can't happen here," or if it does, "I can handle it," will suffer the hardest failures.”

Thinking Suffering Study Failing Communication Management Crisis Inevitable Macho

Author:Steven Fink

“So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or they speak what they wish was the truth.”

Believe Today Lying Purpose Speak I Believe Wish Sin Crisis Committed Comment Mentality

Author:Steven Fink

“In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get in the way of this, which is a subject I cover in my book: how to deal with obstructionist lawyers in a crisis.”

Book Action Mistake Crisis Forgiving Lawyer

Author:Steven Fink

“I never assign blame in a crisis. There is no benefit to doing so.”

Author:Steven Fink