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Quote by Susan C. Young

“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference.”

Quote by Susan C. Young

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Susan C. Young

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“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.”

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