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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization who cares.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You’re happy to see him because he is so happy to see you. It is no wonder dogs are called “Man’s Best Friend” with attributes like that. Their natural propensity for joy makes them among the most personable and friendly creatures on the planet. Human beings could learn a thing or two from their eager and earnest approach to life.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies who employ them.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are easy to talk to, easy to like, and bring a positive vibe to even the most stressful situations.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“What About the Social Introvert? Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages—without words.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves—their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together. 7. Laugh at other people’s jokes. 8. Take the initiative to say hello and introduce yourself. 9. Get in tune with other people’s emotions. 10. Embrace small talk as a positive way to begin new conversations.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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