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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersBuild Rapport
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“What About the Social Introvert? Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages—without words.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves—their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together. 7. Laugh at other people’s jokes. 8. Take the initiative to say hello and introduce yourself. 9. Get in tune with other people’s emotions. 10. Embrace small talk as a positive way to begin new conversations.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersPersonable And Friendly
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Always remember that you are the observer and not the doer. Do not take life to be anything more than acting. Don’t identify yourself too much with the action. Whether you are a wife or husband, a businessman or client, don’t get too involved. Don’t lose yourself in it, for you are simply playing a role in the play. Keep outside of it, and within yourself. These are all necessary parts of life. You must go to work, it is necessary. The play is delightful if you see it as play, but it is fatal if you take it to be life. There is no reason so disrupt your life. You have to play the part that life has given you.”

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Book:Bliss: Living beyond happiness and misery
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