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Stronger Than Hope

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Katherine McIntyre

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“If you’re in an organization, you have no doubt encountered people problems. Ineffective communication with coworkers, conflict on teams, or a lack of trust—all of which prevent you from focusing on the work at hand. These problems plague every industry, because every industry has people. Even the greatest organizations in the world have people problems. The funny thing is, though every organization has people problems, most don’t want to talk about them. They ignore these problems and hope they’ll go away on their own. Often it’s because they don’t know where to start. The problems feel overwhelming and complex, and organizations don’t feel prepared to deal with them. So, they don’t.”

“The more desired relationship is one of respect and trust. If so, this change can start with a change of attitude. If you observe Self 1, in its critical posture, it looks down at Self 2 and diminishes it (in its own eyes) with its disparaging thoughts. The other possibility is to learn to look up to Self 2. This is the attitude of respect based on true recognition of its natural intelligence and capabilities. Another word for this attitude is humility, a feeling that happens naturally in the presence of something or someone you admire. As you find your way to an attitude that slopes upward toward Self 2 with respect, the feelings and thoughts that accompany the controlling and critical attitude fade and the sincerity of Self 2 emerges. With an attitude of respect, you learn to speak in the language of the respected person.”

“Accepting personal responsibility. An amazing thing happens when you bite the bullet and, for better or for worse, take personal responsibility for your behavior, attitude, and mistakes. It is so refreshing to have someone step up and flat out say, “I tried this, it didn’t work. Here is how I am going to fix it.” That is a person you know you can trust, one that you can count on to get the job done. The immediate respect you gain from your teammates when you take ownership and responsibility for errors is very powerful.”