“Crear un entorno donde haya miedo, ansiedad y falta de confianza hace que la gente se cierre en banda. Si las personas están asustadas y ansiosas, se activa su actitud a la defensiva, tal y como muestra la neurociencia, y esto afecta a su control mental. En consecuencia, su productividad y creatividad disminuyen.”
Quote by Harvard Business Review
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Emotional Intelligence: Empathy
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